PhilHealth deploys 32 CARES nurses
THE Health Insurance Corporation has deployed 32 registered nurses to accredited hospitals in Region I beginning May 2 to serve as Customer Assistance, Relations and Empowerment Staff (CARES).
Pangasinan, the biggest province in the region, have 17 nurses assigned while there are five each in the provinces of Ilocos Norte, Ilocos Sur and La Union.
PhilHealth’s Regional Public Relations Officer Irene Martinez said the nurses were carefully screened from among 23,000 online applicants nationwide.
Prior to their deployment, CARES underwent a two-week intensive training on various aspects of PhilHealth operations and guidelines, she said.
At the Communication and News Exchange (CNEX) Forum at the Philippine Information Agency recently, PhilHealth President and Chief Executive Officer Dr. Eduardo P. Banzon formally announced the deployment schedule, emphasizing that the move was designed to provide PhilHealth members with essential information about their benefits at the point-of-service.
The CARES were deployed in all accredited Levels 3 and 4 hospitals, and Levels 1 and 2 government hospitals on rotation basis, Mondays to Fridays, from 9:00 a.m. to 5:00 p.m. and on Saturdays, from 9:00 a.m. to 2:00 p.m.
The CARES may also be tapped to administer surveys and studies initiated by PhilHealth but are not authorized to collect premium remittances from existing or prospective members at the hospital, Banzon clarified. (With reports from PIA-Pangasinan and PhilHealth)
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