MAYOR Benjamin Lim is intent on putting Dagupan City back on its first class status by 2011.

To achieve this, the city mayor’s office recently conducted an orientation and training seminar for personnel of the Business Permit and Licensing Section (BPLO) of the city’s One-Stop Business Center (OSBC) in preparation for 2011 tax season.

The seminar focused on educating the participants about the International Organization Standardization (ISO) on quality management system and its rationale; process flow and forms, specific duty in each of the process, and customer service.

Among the speakers were Melchor Caspillan, executive assistant for Information and Communication Technology who said that by conducting trainings and seminars, the city will be able to maintain its quality management system under ISO.

“To regain our status as first class city, we need to increase our local tax collection by 51%. 24.50% will be sourced from our Business Tax and Permits amounting to some P147 million while the rest of the 25.50% will come from other local taxes,” explained Caspillan.

For next year’s budget, the city has allocated P568 million, with some P283 million or 50 % of which will be sourced from the Internal Revenue Allotment (IRA).

In 2009, local tax collection was only 46% of the budget, lower than the 49% in 2008.

“This may explain well why the city went down from first class to a second class city,” Caspillan said.

During Lim’s term in 2006 and 2007, the city was able to generate 51% local tax, reducing the city’s dependency on IRA by 49%.

Meanwhile, Deborah Castillo, executive assistant for Revenue Generation and Management, said it is also equally important to enhance the awareness of city employees assigned at the BPLO of their individual role and responsibility as part of the team.

ISO 9001 imposes a set of procedures that cover all key processes in a business; monitoring to ensure they are effective; keeping adequate records; checking outputs for defects, with appropriate and corrective action where necessary; regularly reviewing individual processes and the quality system itself for effectiveness; and focus on continual improvement.

“It is the goal of Mayor Lim to achieve customer satisfaction at its highest value in rendering service to our constituents… In this regard, the BPLO plays a vital role in the city’s revenue generation,” Caspillan said. (CIO)

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