THE Social Security System (SSS) is implementing a number coding system and modified service procedures in handling transactions in 61 selected branches nationwide, including Dagupan City
The new procedures aim to regulate the number of people transacting in SSS branches amid the ongoing coronavirus disease 2019 (COVID-19) pandemic.
Walk-in transactions will be limited to the payment of contributions and loans, compliance to the SS Number Application thru the SSS web, pick-up of Unified Multi-Purpose Identification (UMID) card, presentation of original documents to support claim applications, and other justifiable reasons.
To conduct their transactions, SSS members are asked to observe the following schedule: Mondays for SS or ER ID numbers ending in 1 or 2; Tuesdays, for ending in 3 or 4; Wednesdays, for in 5 or 6; Thursdays for ending in 7 or 8; and Fridays for ending in 9 or 0.
If the prescribed transaction day falls on a declared holiday, the member or employer may transact on the next working day. In case a system downtime occurs, the branch will set an appointment for members and employers waiting in line. They can also have the option to wait until the system is once again operational, or opted to come back the following week on their prescribed schedule.
Drop boxes are also available in the said branches. The transacting public can use it to submit documents for transactions that were not mentioned and are not available through the SSS’s online channels. They may also call, text, or send an email to the branch nearest to their residence or workplace. Contact numbers and email addresses of branches are posted at its entrance or found on the branch directory on the SSS website.
Members may access their contribution records, check the status of their benefit claims and loan applications, and make other transactions through the My.SSS web portal at www.sss.gov.ph, SSS Mobile App, Text-SSS at 2600, and Interactive Voice Response System (IVRS) at 7917-7777.
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